FAQs
We use a return period ofΒ 30 daysΒ during which the customer may return his or her package without giving any reason. These 30 days start when the packageΒ is received.Β Please note that the return shipment must be sent back to us within these 30 days.
Weβre committed to processing and shipping your orders quickly withinΒ 24 to 48 hoursΒ of placing them.
Once your order is on its way, youβll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You canΒ clickΒ hereΒ to track your order when you have received the order details
We offer a range of secure and convenient payment methods to make your shopping experience seamless. Hereβs what we currently accept:
- Credit or Debit Cards:Β We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
- Mobile Payment Services:Β You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
- PayPal: Prefer using PayPal? We've got you covered β it's fast, secure, and easy to use.
- Gift Cards or Store Credit:Β Have a gift card or store credit from us? You can use it towards your purchase.
At Loruna, customer satisfaction comes first. Thatβs why we keep you updated every step of the way and partner with UPS and FedEx for fast, reliable delivery across the USA. Enjoy free shipping on all orders.
For any press enquiries, please contact us atΒ Contact@loruna.com

30 DAYS MONEY-BACK GUARANTEE
If the product doesn't fit just right or fails to meet your expectations, fear not! We've got you covered with our 30-Day Money-Back Guarantee!
WHAT OUR CUSTOMERS ARE SAYING

Free shipping
We ship with UPS, and FedEx for fast and reliable delivery across the USA.

30-DAY MONEY BACK GUARANTEE
We offer a 30-day money-back guarantee, so you can shop with peace of mind.

24/7 CUSTOMER SERVICE
If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.