FAQs
We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.
We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.
Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click here to track your order when you have received the order details
We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:
- Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
- Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
- PayPal: Prefer using PayPal? We've got you covered — it's fast, secure, and easy to use.
- Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase.
At Loruna, customer satisfaction comes first. That's why we keep you constantly updated on your order and always offer free shipping. We use the reliable delivery services of Australia Post.
For any press enquiries, please contact us at Contact@loruna.com

30 DAYS MONEY-BACK GUARANTEE
If the product doesn't fit just right or fails to meet your expectations, fear not! We've got you covered with our 30-Day Money-Back Guarantee!
WHAT OUR CUSTOMERS ARE SAYING

FREE SHIPPING
Get your order fast! We work hard to ship your items quickly so they arrive in no time.

30-DAY MONEY BACK GUARANTEE
We offer a 30-day money-back guarantee, so you can shop with peace of mind.

24/7 CUSTOMER SERVICE
If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.